About the Role 

We are seeking a reliable and proactive IT Support Technician to provide day-to-day technical support to staff and ensure the smooth operation of our organisation’s IT systems and equipment. 

This role will be responsible for supporting staff with IT issues, managing user accounts and devices, maintaining IT hardware, and ensuring systems remain secure and operational. The successful candidate will play a key role in supporting staff across the organisation and ensuring that IT resources are set up correctly and maintained to a high standard. 

Key Responsibilities 

Hardware & Device Management 

  • Set up and configure laptops, monitors, docking stations, keyboards, and other IT equipment for staff. 
  • Configure and deploy mobile phones and other devices used by employees. 
  • Install operating systems, Microsoft 365 applications, and required business software. 
  • Diagnose and resolve hardware faults or arrange repairs where required. 
  • Maintain office printers and troubleshoot printing issues. 
  • Configure network printers and manage staff access to shared printers. 

User Account Administration 

  • Create, modify, and remove user accounts across Microsoft 365 and internal systems. 
  • Assign appropriate system permissions and access rights in line with company policies. 
  • Manage password resets and account access issues. 
  • Ensure accounts are disabled and access removed promptly when staff leave the organisation. 

New Starter & Leaver IT Setup 

  • Prepare laptops, user accounts, and system access for new starters before their first day. 
  • Ensure new staff have the correct access to systems and applications required for their role. 
  • Recover equipment and disable accounts for leavers. 
  • Coordinate with management or HR to ensure timely onboarding and offboarding. 

Technical Support 

  • Provide first-line IT support to staff experiencing technical issues. 
  • Diagnose and resolve problems relating to: 
  • Laptops and desktop computers 
  • External monitors and docking stations 
  • Printers and scanners 
  • Microsoft 365 applications 
  • Internet and network connectivity 
  • Escalate complex technical issues to external IT providers when necessary. 

IT Asset Management 

  • Maintain an up-to-date inventory of all IT equipment including laptops, phones, monitors, and peripherals. 
  • Track device allocation to staff members. 
  • Manage the return, reallocation, and disposal of IT equipment when required. 

Software Installation & Updates 

  • Install approved software applications on staff devices. 
  • Ensure systems receive required security updates and software patches. 
  • Assist staff with troubleshooting software-related issues. 

Basic Network Support 

  • Assist with troubleshooting network connectivity issues including Wi-Fi and wired connections. 
  • Provide basic support for office networking equipment where required. 
  • Work with external providers to resolve network or internet service issues. 

IT Security & Device Protection 

  • Ensure laptops, mobile devices, and other equipment comply with company security standards. 
  • Configure device security settings such as encryption, password protection, and antivirus software. 
  • Support the implementation of device management and security policies. 

Backup & Data Support 

  • Assist with maintaining data backup procedures where applicable. 
  • Support staff with basic data recovery requests when possible. 

Documentation & Process Improvement 

  • Maintain documentation of IT systems, device configurations, and procedures. 
  • Record common technical issues and solutions to improve support efficiency. 
  • Contribute to improving internal IT processes and workflows. 

Vendor & Supplier Liaison 

  • Liaise with external IT suppliers and service providers for equipment procurement, repairs, or technical support. 
  • Coordinate with vendors regarding printer servicing or hardware maintenance. 

Support for IT Projects 

  • Assist with IT system rollouts, device upgrades, and technology implementations. 
  • Support organisational IT improvements and digital initiatives where required. 

Person Specification 

  • Essential Skills & Experience 
  • Experience supporting Windows laptops and Microsoft 365 
  • Experience troubleshooting hardware and software issues 
  • Knowledge of user account administration and permissions 
  • Basic understanding of networking and printers 
  • Strong problem-solving skills 
  • Ability to explain technical issues clearly to non-technical staff 

Desirable Skills 

  • Experience with Microsoft 365 Admin Centre 
  • Experience supporting SharePoint or Microsoft Teams 
  • Experience with device management tools (e.g. Intune or similar) 
  • Experience maintaining IT asset inventories 

Personal Attributes 

  • Strong organisational skills 
  • Excellent communication and customer service skills 
  • Ability to manage multiple support requests effectively 
  • Reliable and trustworthy when handling company systems and data 
  • Proactive approach to identifying and resolving issues 

Location: Bradford (Office Based) 

Job Type: Full-time 

Job Category: Administration
Job Type: Full Time
Job Location: Bradford Office