Role Profile
Our vision at Assisted Lives is that every person we support is able to live their best possible life. We believe this is their right. As one of our Team Managers, you will play a key role in making sure this happens. You will manage and support a large team of Care Co-Ordinators, Support Workers and administrative staff to ensure we deliver high quality services at all times.
As the manager of a key division within Assisted Lives, the postholder will play an important part of the senior management within the company. You will need to be a role model and effective leader, inspiring others to deliver the best service possible. We are looking for someone with experience working in home care, with a deep knowledge of the operational and strategic challenges within home care services, who is up to date with developments and innovations relevant to these services and who understands the future direction of this sector. The postholder will need to communicate and uphold the company’s high expectations and help realise the full potential of this service within the company.
JOB SUMMARY
- Reporting directly to the Registered Manager, you will hold responsibility for the overall performance, efficiency and quality of care and support delivered within the Home Care division of the company.
- You will play a key role in developing and growing the Home Care division within Assisted Lives, including participating in marketing the Service, identifying growth opportunities and in business development activities such as tendering.
- You will respond to and resolve queries from Care Co-Ordinators and Administrators and effectively manage the day-to-day dynamic challenges of care and support delivery
- You will supervise and performance manage a team of Care Co-Ordinators and, using a facilitative model of management, support their professional development
- You will collaborate in a programme of audit, reflective learning, and continuous improvement, overseen and led by the Registered Manager
- You will oversee the allocation and deployment of employees to deliver services to service users as defined by their package request, baseline assessment of need and support plan.
- You will be responsible for ensuring new referral assessments are conducted promptly
- You will be responsible for ensuring all care and support plans and all care records are complete and up to date at all times
- You will contribute to the innovative development of our services and of the company
SPECIFIC DUTIES AND RESPONSIBILITIES
Service Knowledge and Clinical Oversight
- Maintain detailed knowledge of the operational aspects of the service, including the Service User caseload, staff team capacity and workload, in order to manage the service effectively and proactively.
- Maintain detailed knowledge of, and be able to advise others on, all relevant care-related issues including medication management, skin integrity, infection prevention and control, and falls prevention.
- Ensure that the highest standards of care are maintained at all times.
- Ensure all care and support plans and care records are complete and up to date at all times.
Operational Performance and Quality
- Manage the home care service with the level of governance and diligence required to protect and promote the organisation’s current CQC ratings.
- Hold overall responsibility for the operational performance of the service.
- Ensure that all points of service delivery are implemented to consistently high standards.
- Maintain effective quality assurance systems to promote best practice and continuous improvement.
- Be proficient in data analysis and maintain detailed awareness of all relevant performance and operational trends across the division.
- Ensure adherence to the organisation’s policies and procedures.
- Manage all complaints in accordance with company policy.
Service Delivery and Resource Management
- Ensure a coordinated and consistent approach to service delivery that is cost-effective and efficient, making best use of allocated resources and meeting the needs of Service Users as defined by their package request, baseline assessment and support plan.
- Oversee the allocation and deployment of staff to deliver services in line with Service User support plans.
- Ensure new referral assessments are conducted promptly.
- Respond to and resolve queries from Care Co-ordinators and Administrators, managing the day-to-day dynamic challenges of care delivery.
People Management and Leadership
- Lead and manage a team of Care Co-ordinators, Support Workers and administrative staff, ensuring duties are completed and providing clear direction.
- Conduct regular supervisions and appraisals and use a facilitative model of management to support the professional development of team members.
- Oversee recruitment and forecast future demands on staffing levels.
- Recruit, develop, co-ordinate and retain an effective and functioning staff team.
- Maintain accurate staff files and ensure all information is recorded correctly.
- Chair and co-ordinate staff meetings.
Training and Staff Development
- Promote a coaching, training and development culture across the team.
- Encourage and participate in the training and development of all staff.
- Prepare staff development plans and provide support to staff in achieving their development objectives.
- Ensure mandatory training is scheduled and delivered as required, and that any non-attendance is managed effectively and addressed appropriately.
- Attend training events and ensure skills and knowledge of industry best practice are kept up to date.
Stakeholder Engagement and Business Development
- Liaise with Service Users, local authorities and other external stakeholders and professionals.
- Represent the company during meetings with external stakeholders and professionals.
- Grow and develop services through increasing delivered hours and maximising referral opportunities.
- Participate in the strategic development of the organisation, including identifying and developing strategies for the planning and delivery of quality, innovative services.