Our priority at Assisted Lives is to ensure Service Users maintain control,
choice and dignity over their care. Feeling well supported and valued by reliable,
sensitive polite and friendly staff is what defines this service.
Job Description and Person Specification
Assisted Lives is a well-established and experienced local provider of high quality and bespoke Personalised Care & Support Services in the Bradford District and surround areas.
As a Field Care Supervisor, you will work closely with the Quality Assurance Team as well as the Care Delivery Team to continually improve the quality of service and safety of care and service delivery whilst ensuring compliance with all, legal, CQC and Local Authority requirements.
Role Purpose:
Carry out Quality Assurance Checks and to monitor the quality-of-service delivery and ensuring Service User satisfaction and supporting with compliance.
Supervise Support Workers to monitor the provision of care ensuring high-quality person-centred care is delivered.
Ensure Support Workers are skilled and able to deliver, safe quality of care.
Identify Support Worker training and development needs.
Have a commitment to mentor and develop Support Workers.
Liaise and communicate effectively with professionals and colleagues.
Ensure that Service Users are fully included in any decisions made in relation to the service they receive whilst ensuring Service User requirements are met.
Carrying out initial introductions/Support Worker ‘meet and great’ to new Service Users.
Ensure accuracy and completeness of all documentation held in service user’s homes.
80% community based, and 20% office based for administrative tasks.
Provide initial guidance/mentoring/coaching to Support Workers who are new to their role to ensure the safe, effective, and efficient delivery of care.
Support with conducting competency-based assignments (medication/ moving and handling).
To always represent the Service in a professional manner, on the telephone, face to face or in written communication.
Undertake visits to Service Users (introductory, routine or prompted by feedback from staff), ensuring the outcome of the visit is recorded appropriately and ensuring that routine visits are maintained within the specified frequency.
Provide constructive feedback to Support Workers to ensure they are skilled and able to deliver, safe quality of care.
Monitor and provide on-field training as and when appropriate to Support Workers, ensuring that staff are given information on a timely basis, by providing both written and verbal instructions.
Positively promoting and encouraging quality and compliance.
Supporting Support Workers and the Service Users (and/or the families) and acting as a conduit for information and guidance.
Supporting the investigation of care concerns when necessary and completing reports and notifications as required.
Be accountable for recording and reporting/escalating any compliments, complaints, incidents, concerns, and safeguarding situations to your Line Manger in line with company Policy and Procedure.
To take responsibility for office administration tasks, ensuring all Service User and Staff records are kept up to date as required in line with good governance guidelines.
Not an exhaustive list as there may be other tasks/reasonable requests within this job role.
In order to be considered for the role, you will need to:
To be passionate about making a difference.
Effective communication skills – both written and verbal.
Ability to write reports to highlight key findings.
Excellent IT skills.
Experience of care work.
Plan and organize workload to maintain a high standard of accuracy of allocated work.
Full-time, Permanent
Salary: £21,700-22,500
Benefits:
Casual dress
On-site parking
Sick pay
28 days leave
Hours of work:
This role is full time and split between office-based work and out in the field – contracted 37.5 hours per week, you will be required to visit Service Users in their own home or in the community.
Flexible working including evenings and weekends when required.
Full UK driving licence is essential and mileage expenses can be claimed.
Person Specification
The skills, knowledge, qualifications, and experience listed here are requirements of the role and
are assessed at different stages of our recruitment and selection process. Use this information
to help you complete the ‘further information’ section of the application form.
Skills
Communication:
Clear written and verbal communication skills.
The ability to listen, to follow and understand instructions.
Attention to detail.
Good IT skills
Thinking Style
A logical and rational approach to resolving problems and making decisions.
Good use of initiative and intuition.
Flexible and adaptable in style.
Drive and motivation.
Evidence of interest to learn and succeed.
Working with others
Possesses a good understanding of the multi-agency and multi-disciplinary nature of social care. Demonstrates strong Service User focus – prioritises Service User’ needs and requests.
A welcoming and approachable style.
Able to build positive working relationships with Service Users, team members and external visitors.
Good people management and strong leadership skills.
Able to motivate and lead others, ensuring support workers are feeling supported
Well-being and Values
Demonstrates values of respect, trust and calmness.
Has an understanding of older people’s needs and the needs of people with impairments, and a commitment to the safety, care and well-being of Service Users and Care Support Workers.
Ability to show empathy.
Evidences an alignment with core company values.
Time management
Organising skills – being able to plan, meet deadlines.
Able to manage multiple tasks effectively and make safe prioritisation decisions.
Conducts tasks in a structured and logical way.
Factoring in the unexpected.
ESSENTIAL
Experience in care provision at a level that reflects the responsibilities of the post applied for.
Good literacy and numeracy skills
Good presentation skills
Strong IT skills
Understanding of legislation concerned with care provision.
Administrative experience
Full driving licence AND ACCESS TO OWN VEHICLE
Experienced support worker looking for career progression. Previous experience of working care is preferred.
DESIRABLE
NVQ 2 in Health and Social Care.
Professional qualification
Experience as a team leader and senior care worker or other role within a care providing organisation.
Additional information
Duties must be carried out in compliance with Assisted Lives’ Equality and Diversity Policy.
This role profile contains the principal accountabilities relating to this post and does not
describe in detail all the duties required to carry them out. There will from time to time be a variation of duties depending on the needs of Service Users and needs of the service.
This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.
